Availability and performance
Technical information
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Operating
platforms: Windows CE, Windows Vista, Windows Mobile
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Secure access and
data, daily backups
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Customised menus,
themes, functionalities
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Total and
permanent communication between all users: the same information available to
all
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Centralisation
and consolidation of data: the files are exchanged and shared, no more
re-entering data
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Scalability: functional
updates are included in the subscription price
Development quality
The development
of the solution is based on internal standards and a quality assurance plan
allowing us to:
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Check that the
final construction of the system meets the specifications
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Ensure the system
interface suits the user
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Check the
accuracy of user/operator manuals
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Test and validate
the system
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Implement a testing
and acceptance procedure
Maintained software
After the
warranty period, SwingMobility proposes an annual maintenance contract.
The maintenance
contract includes:
Telephone assistance
("hotline") for 1st level problems relating to the use of the software.
This hotline
is accessible from Monday to
Friday from 8.30 am to 6.30 pm using a
special number (08 92 565 190/0.30 Euro cents per minute).
Remote assistance for 2nd level problems and faults relating to the
software developed.
The conditions
are the following:
Criteria: The following criteria describe
the SwingMobility service level objectives for the solving of problems
reported by clients:
-
Temporary solution
severity 1 problem - working day
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Correction severity
1 problem- 5 working days
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Correction severity
2 problem- 10 working days
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Correction severity
3 problem- 20 working days
The conditions
of the services on the Client's site will be negotiated between SwingMobility
and the Client, according to the client's needs.
The following
guidelines will be used to define the severity levels:
-
Severity 1. The application cannot
work. SwingMobility undertakes to provide a temporary solution; possibly with
operation in degraded mode.
-
Severity 2. The application is affected,
but most of the normal functions are operational. A temporary solution has
been implemented or is not necessary.
-
Severity 3. The application is not affected
and the issue is more one of information.
Coverage of
minor modifications such as the modification of data presentation in the screens or the
modification of an operating parameter.
On the other
hand, the modification of a database, the modification of a screen sequence or
a new query will give rise to an assessment and a separate service contract.
The maintenance
charge is 15% of the total amount of the licences, development and initial
SwingMobility service.
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